Author: Usaman Sajid

Opinion

Cognitive Enterprise Communication: A Strategic Roadmap for AI-Driven Business Interaction Ecosystems

The enterprise communication landscape is on the brink of a profound architectural shift. Within this decade, organizations will transition from static, template-based systems to cognitive communication ecosystems—frameworks that predict, adapt, and optimize interactions in real time. Currently, most Customer Communication Management (CCM) platforms rely on automation templates that react to […]